The Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch with us we’ll be happy to help. element shows multiple products sharing the same category. For example, you can set up a list of products only and it can be inserted into any page or post.
What is the shelf life of products?
We have an 18-month shelf life on all products except for our masks, exfoliants and toners which have a 12-month shelf life
Are your products safe to use while pregnant/breastfeeding?
While none of our products contain ingredients at levels that cause concern during pregnancy or while breastfeeding, certain products contain ingredients (i.e.,Aromatherapy/ essential oils) that some women try to avoid during pregnancy. If you have any concerns on any ingredients at all, we advise you to consult your Doctor with the specific ingredient list before using the product. You can find our ingredient list for each product under the "Ingredient" tab on the product page..
Are your products vegan?
Our products are 100% Vegan, with no animal bi-products being used in any of our formulations.
Do you test on animals?
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We guarantee that all of our products and raw ingredients have NOT been tested on animals.
All our products are certified by Choose Cruelty Free..
Why is it important to use organic ingredients?
Studies show that About 60% of what we put on our skin is absorbed into our bodies -right into our bloodstream. Your skin is the largest organ of your body and ingests what you put on it so organic and natural products are the key to a healthy body, healthy skin and a healthy life. Products made with organic ingredients mean that potentially aging, harmful and toxic insecticides, herbicides, fungicides and fertilizers have not been included.
Are your products 100% organic?
We use only natural or nature derived components. All certified ingredients used in our products meet the Australian Organic Standard and are derived either from plants or from organic sources.
Where do your ingredients come from?
At Pure Glow Co We use 100% pure, natural ingredients sourced from Australia - Places including the Outback, the Queensland Rainforests and the Eastern Coastline. These ingredients are. grown in their natural habitat. No pesticides, fungicides or artificial chemical fertilizers have been used in the cultivation and harvesting of these specially selected ingredients.
Our ingredient standards include:
Certified Organic Ingredients,Natural Emollients & Emulsifiers , Bio-Active Ingredients , Australian Oils, Fruits and Extracts ,Aromatherapy Oils, Sustainable & Ethical Ingredients and Natural Preservatives.
What natural preservatives does Pure Glow Co use?
Pure Glow Co uses natural, organic ingredients as preservatives such as lemon, glycine derivative from soy, white willow bark, vitamin E, Potassium Sorbate, Radish Root, Rosemary and natural antioxidant to slow down the oxidization process.
Do your products contain any chemicals?
No. Our products do NOT contain any chemicals whatsoever, we do NOT use mineral oils, parabens, PEG's, artificial preservatives, colours or fragrances in the manufacturing process. The ingredients we use are grown in their natural habitat, and are wild harvested without the use of any chemicals.
Where are Pure Glow Co products made?
All our products and ingredients are sourced and made in Australia
Are there fragrances and colours added to Pure Glow Co products?
We use non-harmful essential oils such as Lemon, Citrus, Lime, Juniper, Organe to enhance some of our products scents.
What are the benefits of essential oils in skincare?
Derived from flowers, fruit, grasses, seeds, bark, wood, roots, leaves, balsam & resin, essential oils have been utilised for thousands of years. They are invaluable as they have the ability to work both medicinally and therapeutically. They are readily absorbed via the skin into the bloodstream whilst having a balancing and regulating effect on sebum production. The essential oil synergies in our formulations have been chosen for their beneficial qualities on the skin such as natural antiseptic, anti-inflammatory and fungicidal properties, anti-aging and wound healing .
Is your packaging recyclable?
Here at Pure Glow Co we care about our environment which is why we do our best to source environmentally friendly materials for all of our packaging.
All packaging - shipping boxes, printed materials including product bottles are recyclable.
How can I make a purchase?
In order to make a purchase, complete the following steps:
Select the product you want, edit the quantity and click the button ‘Add to Cart’
When you’re ready to proceed, click the cart button located at the top right hand corner of the page
Select the button 'View Cart'
Apply can valid coupons and when you are ready select the 'check out' button or if paying via paypal select "paypal' button
Enter your delivery address and card details when prompted
Once the order is complete, you’ll receive an order confirmation via email.
The product I want is out of stock, will you be getting more?
We know how annoying it is when your favorite product is unavailable, and as much as we endeavor to always be in stock, from time to time, we may run out. If there’s a specific product you’re after, please email us at firstname.lastname@example.org and we will try our best to assist you.
Can I cancel my order?
Unfortunately, as soon an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.